Privacy Policy Last Updated: [9 March 2025] This Privacy Policy outlines how KAMO (PVT) Ltd ("KAMO", "we", "our", "us") collects, processes, and protects your personal data when you access and use KAMOAPP.COM, its Android and iOS applications, and its related services (collectively, the "Application"). By using our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, you should refrain from using our services and providing your personal information. 1. Identity of the Data Controller KAMO (PVT) Ltd is a private limited company registered in Pakistan (Company Registration No. 0276724), with its registered office located at Near Bata Shoes Khomeini Chowk, Jand Distt Attock. 2. Personal Data Collection We collect personal data under the following circumstances: • When you create an account: Name, email, phone number, CNIC, and password. • When you book or provide services: Service details, transaction records, reviews, and communication history. • When you subscribe to our newsletter: Email address. • For professional service providers: Business name, company registration number, services offered, and social media links. • When you contact us: Any information you provide in your inquiries. • Automatically collected data: IP address, device information, browsing history, and order history. 3. Purpose of Data Collection We use your data for the following purposes: • Facilitating service bookings and professional-client interactions. • Processing payments and managing accounts. • Sending notifications, promotional offers, and newsletters (with an opt-out option). • Improving service quality through analytics and user feedback. • Complying with legal obligations and fraud prevention. 4. Data Sharing & Third Parties We may share your data with: • Service providers to facilitate bookings and transactions. • Third-party partners for payment processing, analytics, and marketing. • Legal authorities when required by law or for fraud prevention. • Affiliated platforms where service reviews and requests may be displayed. Your data may be transferred to service providers in the USA, Brazil, Bangladesh, India, Madagascar, Morocco, Russia, and Ukraine, ensuring compliance with GDPR and international data protection standards. 5. Data Security Measures We implement industry-standard security measures, including encryption, authentication controls, and regular security audits, to protect your data. However, you are responsible for safeguarding your login credentials. 6. Your Rights Under applicable data protection laws, you have the right to: • Access, update, or delete your personal data. • Object to direct marketing communications. • Restrict data processing under certain conditions. • File a complaint with a regulatory authority if your data rights are violated. • Request data portability in a structured format. For any requests, email admin@KAMOAPP.COM. 7. Data Retention Policy We retain your data for as long as necessary to fulfill service obligations, legal requirements, or dispute resolutions. Data related to commercial transactions is stored for a maximum of 3 years after the last interaction. 8. Cookies & Tracking Technologies We use cookies for improving user experience, analytics, and targeted advertisements. You can disable cookies via browser settings, but this may limit access to certain functionalities. 9. Updates to the Privacy Policy We may update this Privacy Policy periodically. Changes take effect upon posting on our platform. 10. Contact Us For inquiries or concerns, contact our Data Protection Officer at admin@KAMOAPP.COM. ________________________________________ Terms and Conditions Effective Date: [Insert Date] 1. Introduction These Terms and Conditions govern the use of the KAMO Application. By accessing or using our platform, you agree to these terms. 2. Service Nature KAMO is an online marketplace connecting users with independent service providers ("Professionals"). KAMO does not provide services directly and is not responsible for service quality, delays, or disputes. 3. User Responsibilities • Users must provide accurate information when creating an account. • Users must treat service providers with respect. • Users should verify the identity of service providers before allowing them access to their premises. • Users must not bypass the platform to contact providers directly. 4. Service Agreement & Payments • When booking a service, you enter a direct agreement with the provider. • Payments should be made before or upon service completion. • If additional work is requested, extra charges apply. • If a provider visits your location but the service is canceled, a Rs. 250 cancellation fee applies. 5. Service Provider Responsibilities • Providers must ensure professional conduct and quality service. • A 5-day service warranty applies where applicable. • Providers must carry their original CNIC for identity verification. • Providers must not share their direct contact details with users. 6. Dispute Resolution • If a user is dissatisfied, complaints can be lodged via the KAMO helpline. • KAMO is not liable for financial losses arising from service agreements. • Legal disputes should be resolved directly between users and service providers. 7. Account Termination KAMO reserves the right to suspend or terminate accounts that: • Engage in fraudulent activities. • Attempt to bypass KAMO’s service provider network. • Violate safety or conduct policies. 8. Liability Disclaimer • KAMO is not liable for personal injury, property damage, or loss caused by service providers. • KAMO does not guarantee service availability, pricing, or response times. 9. Cancellation & Refunds • Users must cancel bookings 24 hours in advance to avoid a cancellation fee. • Refunds are processed on a case-by-case basis through our support team. 10. Governing Law These terms are governed by the laws of Pakistan. Any disputes shall be resolved in accordance with local jurisdiction. 11. Contact Information For any issues or concerns, contact us at admin@KAMOAPP.COM. Download the KAMO App today for quick, safe, and affordable services!
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